Field service management software
Field service software for teams that install and repair on site.
Schedule visits, send the right technician, confirm arrival with GPS and time, and close each job with photos, a completion report and a signature, whether your teams install screens, service equipment or repair on site.
09:12Sample
My jobs
SR-24-0561Urgent
Display panel not powering on
Sample client site B · SCR-07
GPS location and time recorded
- Before photos3
- Voice note0:24
- Parts needed2
- Signature—
09:12Sample
PPM checklist
PPM-0381Quarterly
Display wall SCR-07
Created 3 days before due
- Input voltage220–240 V 231
- Panel temperature≤ 45 °C 52
- Mounting secure OK
- Dead pixels N/A
Out of range: defect flagged with photo
Sign and submitThe problem
What slows these teams down
-
Dispatch by phone
Coordinators juggle calls and messages to tell technicians where to go, and customers call back for updates.
-
No record of what happened on site
Arrival times, work done and customer sign-off are not captured, so disputes are hard to settle.
-
Quotes and materials slow every job
Extra work found on site needs a quotation and parts, and the back-and-forth adds days.
Workflow
From request to signed completion report
The same lifecycle that runs facility management jobs in AssetroBiz, described in your terms.
- 1
Log the service request
From the customer app, by your coordinators, or pre-filled by the AI assistant from an emailed file.
- 2
Schedule and dispatch
Assign by trade and region. The technician gets the job and its details on the phone.
- 3
Check in on site
GPS and time-stamped arrival, then inspection with photos, video and voice notes.
- 4
Quote, approve and source
Bilingual quotation with VAT, customer approval, and materials through procurement.
- 5
Complete and sign off
Completion report with before-and-after photos and the technician’s signature, reviewed before closing.
Capabilities
The modules you will use
- Task & technician assignmentTechnicians are set up by trade (HVAC, electrical, MEP, civil) and mapped to regions and cities. Assign, reassign and notify in one step.
- SchedulingSet PPM frequencies per unit, such as quarterly. Jobs are created automatically a set number of days before they are due, and the next cycle is scheduled on completion.
- Mobile accessA technician app for jobs, check-in, checklists, photos and signatures, and a customer app to raise requests, approve quotations and read reports.
- Job cards & work ordersEvery request becomes a numbered job with site, equipment, priority, photos and notes, moving through a 17-stage lifecycle you can see at a glance.
- Purchase managementMaterial and fund requests flow from the job to procurement and accounts, become purchase requests in the ERP, and payment approval can be given on the phone.
- Reports & analyticsService reports and PPM reports as English and Arabic PDFs, compliance tracked per visit, and the status of every job by stage.
Benefits
What changes for your team
-
Every visit on record
Arrival location and time, photos and signature are stored on the job.
-
Fewer calls to chase updates
Customers see the status of their request in their own app.
-
Faster approvals from site
Quotations and material requests move in the app, not over the phone.
-
Closed jobs that reach finance
Job costs post to the project in BizArch ERP as a draft for review.
Screens
What it looks like
Display panel not powering on: lobby
Sample client site B · Lobby · SCR-07
In progress (execution)Stage 14 of 17
- New
- Assigned
- Arrived at site
- Inspection
- In progress (execution)
QuotationQT-0042
- Power supply unit420.00
- Cable kit90.00
- Labour (hours)240.00
VAT 15%112.50
Total (SAR)862.50
Approved by client
Screenshots for this sector
Add approved screenshots from a demo set-up that uses this sector’s terms (e.g. machines, vehicles or installation sites).
Does it track where technicians are?
It records the GPS location and time when a technician checks in on site. It is a check-in record for each visit, not live tracking.
Can we use it for installation projects?
Yes. Each installation or visit is a job with its own stages, photos and completion report, and its costs post to the project in BizArch ERP.
Can customers see progress?
Yes. Customers have their own login to raise requests, follow status, approve quotations and acknowledge reports.
Does it work in Arabic?
Yes. Quotations, checklists and reports are available in English and Arabic.